At **CHAWGUNI**, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Return:

* Items must be returned **within 24 hours** of delivery.
* Products must be **unused, unwashed**, and in their **original packaging** with all tags intact.
* A **valid proof of purchase** (invoice/order ID) is required.

Return Not Accepted If:

* The product is damaged due to misuse or negligence.
* Tags, original packaging, or accessories are missing.
* The return request is made after 24 hours of delivery.

Process:

1. Contact our support team via email or phone within 24 hours of receiving your order
2. Our team will verify your claim and guide you through the return procedure.
3. Once we receive and inspect the item, a refund or replacement will be issued within **5–7 working days**.

Refund Options:

* Full refund to original payment method.
* Replacement of the product (based on availability).
* Store credit for future purchases.

Important Notes:

* Return shipping costs will be borne by the customer unless the item is damaged or incorrect.
* CHAWGUNI reserves the right to reject any return that does not comply with our policy.

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**Need Help?**
Reach us at:
Email: [chawguni@gmail.com]
Phone: +8801610997988